Privacy Policy
This Privacy Policy explains how we collect, use, and share information when you use the Seashell mobile application (the “App”) on iOS or Android, including information used to send SMS messages.
By using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.
1. Who we are
Seashell is operated by SoberSend, an individual business based in Washington, USA.
For privacy questions or requests, contact sobersend@gmail.com.
2. Who can use the App
The App is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, contact us and we will delete it.
3. Information we collect
Information you provide
- Account information: email address and password (passwords are stored by our authentication provider; we do not store plain-text passwords), plus names you enter for yourself and family members.
- Family and story content: questions, relationship labels, recordings, transcripts, and other keepsake content you or an invited Legend create in the App.
- Invite destinations: mobile phone numbers and email addresses you enter so we can invite a Legend to answer a question.
- Support communications: information you send if you email support.
Information collected automatically
- Account and technical identifiers needed to run the App (for example a user id from our authentication provider).
- Subscription status if you start a trial or paid plan, so we can provide paid features. Payment card numbers are processed by the app store or payment provider; we do not store full card numbers.
- Local preferences stored on your device.
We do not collect precise GPS location or advertising identifiers for targeted advertising.
4. SMS messages
SMS is optional. You can use Seashell, create an account, start a Legend, and send or receive a question by email without consenting to texts. Consent to SMS is never a condition of using the service.
People who want texts opt in on our public form at https://seashell.family/sms/ by entering a mobile number and checking an unchecked-by-default box labeled as optional. Owners who already use the App can also choose Text message on the Send screen; Email remains available with that box left unchecked. We then send transactional SMS from Seashell. Those messages include a family question, a unique HTTPS link to answer in their own voice, and a support email. Message frequency depends on how often you send questions. Recipients can reply STOP to opt out or HELP for help. Message and data rates may apply.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing.
We use Twilio to deliver SMS. Twilio processes the destination number and message content only to send and track delivery of those messages.
5. How we use information
We use information to:
- Create and manage accounts, projects, and invitations.
- Deliver questions by SMS and email, and let Legends answer in their own voice without creating an App Store login.
- Transcribe, store, and show family stories to people you invite.
- Process trials and subscriptions and provide paid features.
- Improve reliability, security, and support.
6. How we share information
We do not sell personal information.
We share information only with service providers that help us run the App (hosting, authentication, database, email, and SMS), when required by law, or with your direction (for example, sending an invite to the address you entered).
Invited family members can see the questions and stories that belong to the project you invited them into.
7. Third-party services
| Provider | Purpose |
|---|---|
| Supabase | Authentication, database, file storage, and backend APIs |
| Twilio | Transactional SMS delivery |
| Resend | Transactional email delivery |
| Apple or Google (if you pay in-app) | Subscription and payment processing |
These providers process data on our behalf under their own terms and privacy policies.
8. Retention and deletion
We keep account and app data while your account is active. You can request deletion by emailing sobersend@gmail.com. We will delete or anonymize personal data within a reasonable time, except where we must retain records for security, fraud prevention, or legal compliance.
9. Security
We use industry-standard measures, including encrypted transport. No method of transmission is 100% secure.
10. Changes
We may update this policy. The “Last updated” date will change. Continued use after an update means you accept the revised policy.
11. Contact
SoberSend
Email: sobersend@gmail.com
Location: Washington, USA